Terms of Service

Effective Date: December 8, 2025

IMPORTANT — PLEASE READ CAREFULLY

These Terms of Service ("Terms") contain important information about your rights and obligations, including disclaimers of warranties, limitations of liability, and a binding arbitration agreement with class action waiver.

By accessing our websites, purchasing our services, or participating in our programs, you agree to be bound by these Terms.

1. Introduction and Acceptance

Welcome to Align Up Vibes, LLC ("Company," "we," "us," or "our"). These Terms of Service govern your access to and use of:

• Our websites, including jenandmatthollings.com, alignupvibes.com, and any other websites we operate

• Our coaching programs, courses, and educational services

• Our online platforms, communities, and membership areas

• Our live events, workshops, and retreats

• Our digital and physical products

• Our mobile messaging (SMS/MMS) communications

• Any other services we provide

By accessing or using any of our services, you agree to these Terms, our Privacy Policy, our Refund & Cancellation Policy, and our SMS Terms & Conditions.

If you do not agree to these Terms in their entirety, you are not authorized to use our services.

2. Eligibility

To use our services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction

• Have the legal capacity to enter into a binding contract

• Provide accurate and complete information when required

• Not be prohibited from using our services under applicable law

By using our services, you represent and warrant that you meet these eligibility requirements.

3. Services We Provide

Align Up Vibes, LLC offers coaching, educational, and transformational services designed to help individuals and couples create positive shifts in their lives, relationships, and careers.

Our Services Include:

• Individual Coaching — 1:1 coaching sessions (in-person or online)

• Group Coaching — Group coaching calls and programs

• Transformation Programs — Structured programs including The Breakthrough Experience, The Reinvention Experience, The Expansion Experience, and other offerings

• Online Courses — Self-paced digital courses and training

• Community Access — Membership communities, forums, and group spaces

• Live Events — In-person and virtual workshops, retreats, and intensives

• Digital Products — Downloadable guides, workbooks, templates, and resources

• Physical Products — Tangible items such as workbooks or merchandise (when offered)

Educational and Coaching Nature of Services

Our services are educational and coaching in nature. We provide guidance, frameworks, tools, and support to help you create positive change in your life.

Our services are NOT:

• Medical treatment or advice

• Mental health therapy or counseling

• Psychiatric or psychological treatment

• Legal advice

• Financial or investment advice

• A substitute for professional care

If you are experiencing a mental health crisis, medical emergency, or need professional clinical support, please seek help from a qualified professional or contact emergency services.

4. Account Registration

Creating an Account

To access certain services, you may be required to create an account on our platforms or third-party platforms we use (such as GoHighLevel, Skool, or similar services).

When creating an account, you agree to:

• Provide accurate, current, and complete information

• Maintain and update your information as needed

• Keep your login credentials confidential

• Not share your account access with others

• Notify us immediately of any unauthorized use of your account

Your Responsibility

You are responsible for all activity that occurs under your account, whether or not you authorized that activity. We are not liable for any loss or damage arising from unauthorized use of your account.

Account Termination

We reserve the right to suspend or terminate your account at any time if we believe you have violated these Terms, engaged in harmful conduct, or for any other reason at our sole discretion.

5. Third-Party Platforms

We use third-party platforms to deliver our services, including but not limited to:

• Course and Community Platforms: GoHighLevel (GHL), Skool, and similar platforms

• Video Conferencing: Zoom and similar services

• Payment Processing: Stripe, Deposyt, and similar services

• Email Marketing: Email service providers

• Scheduling: Calendaring and scheduling tools

Your Agreement with Third Parties

When you use these third-party platforms, you are also subject to their terms of service and privacy policies. We encourage you to review their terms.

No Liability for Third Parties

We are not responsible for:

• The availability, functionality, or performance of third-party platforms

• Any changes, outages, or discontinuation of third-party services

• How third-party platforms handle your data (see their privacy policies)

• Any disputes between you and a third-party platform

If a third-party platform we use changes or becomes unavailable, we may migrate to alternative platforms and will make reasonable efforts to notify you.

6. Payments and Billing

Payment Terms

When you purchase our services, you agree to pay all fees and charges associated with your purchase at the prices in effect at the time of purchase.

• All prices are in U.S. Dollars unless otherwise stated

• Payment is due at the time of purchase unless a payment plan is offered

• You authorize us and our payment processors to charge your selected payment method

Payment Plans

If you enroll with a payment plan:

• You are committing to pay the full program investment

• You authorize recurring charges according to the schedule shown at checkout

• Missed or failed payments may result in suspension of access

• You remain obligated to pay the full amount regardless of participation

Taxes

You are responsible for any applicable taxes associated with your purchase. We will collect taxes where required by law.

Payment Disputes

If you believe you have been charged in error, contact us at [email protected] within 30 days. We will investigate and resolve legitimate billing errors.

7. Refunds and Cancellations

Our refund and cancellation policies are detailed in our Refund & Cancellation Policy, which is incorporated into these Terms by reference.

Key Points:

• Coaching programs have a 3-day cancellation window from purchase; after that, all sales are final

• Payment plan commitments are for the full program investment

• Live event tickets are non-refundable but may be transferable with 14+ days' notice

• Digital products are non-refundable once delivered

• Refunds are not granted due to changes in personal circumstances

• Refund requests must be submitted in writing via email only

Please review the full Refund & Cancellation Policy before making a purchase.

8. SMS / Mobile Messaging

We may offer SMS messaging to communicate with you about our services. Our mobile messaging practices are detailed in our SMS Terms & Conditions, which is incorporated into these Terms by reference.

Key Points:

• By providing your mobile number and opting in, you consent to receive recurring automated text messages

• Message frequency varies (typically 1-8 per month)

• Message and data rates may apply

• Consent is not required for purchase

• Reply STOP to opt out at any time

• Reply HELP for assistance

Please review the full SMS Terms & Conditions for complete details.

9. Community Guidelines and User Conduct

If you participate in our online communities, group programs, or events, you agree to conduct yourself respectfully and in accordance with these guidelines.

Expected Conduct

• Treat all participants, staff, and coaches with respect

• Keep discussions supportive, constructive, and on-topic

• Respect the privacy and confidentiality of other participants

• Share your own experiences; do not share others' personal information without permission

• Follow any additional guidelines provided for specific programs or communities

Prohibited Conduct

You agree NOT to:

• Harass, bully, threaten, or intimidate others

• Post content that is hateful, discriminatory, defamatory, or offensive

• Share sexually explicit, violent, or illegal content

• Spam, solicit, or promote unrelated products or services

• Recruit or poach other participants for competing programs

• Share others' private information without consent

• Disrupt sessions, events, or community discussions

• Impersonate others or misrepresent your identity

• Violate any applicable law

Enforcement

We reserve the right to:

• Remove any content that violates these guidelines

• Issue warnings to participants

• Suspend or terminate access without refund for violations

• Report illegal activity to appropriate authorities

We are not obligated to monitor all content but reserve the right to do so.

10. User-Generated Content

Our platforms may allow you to post messages, comments, images, files, or other content ("User Content").

Your Responsibility

You are solely responsible for the User Content you post. By posting User Content, you represent that:

• You own or have the right to share the content

• The content does not violate any third party's rights

• The content complies with these Terms and all applicable laws

License You Grant Us

By posting User Content on our platforms, you grant Align Up Vibes, LLC a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, display, distribute, and create derivative works from your User Content in connection with our services and business.

This license allows us to:

• Display your content within our communities

• Use your content for promotional purposes (with context)

• Archive and store your content

No Obligation

We are not obligated to publish, maintain, or use any User Content. We may remove User Content at any time for any reason.

11. Intellectual Property

Our Intellectual Property

All content, materials, and intellectual property provided through our services are owned by Align Up Vibes, LLC or used with permission.

This includes but is not limited to:

Proprietary Frameworks and Methods:

• Experience Shift Framework™

• The Experience Patterns™

• Resonance Shift Protocol™

• Resource Unlock Method™

• Your Identity Architecture™

• The Breakthrough Experience

• The Reinvention Experience

• The Expansion Experience

Program Materials:

• All course content, videos, and recordings

• Workbooks, worksheets, and exercises

• Guides, templates, and downloadable resources

• Presentation slides and visual materials

• Community content created by us

Brand Assets:

• Our name, logos, and trademarks

• Website design and content

• Marketing materials

License to You

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our services and materials for your personal, non-commercial use.

You may use the concepts, tools, and exercises for your own personal growth and in your own life, but you may not use our materials, frameworks, or methods to train others, create your own programs, or provide coaching or consulting services that compete with or replicate our offerings without our prior written permission.

Restrictions

You agree NOT to:

• Copy, reproduce, or distribute our materials

• Teach, resell, or create derivative works from our content

• Share program access or materials with non-enrolled individuals

• Use our frameworks or methods commercially without written permission

• Remove or alter any copyright, trademark, or proprietary notices

• Reverse engineer or extract source code from any software

• Use our intellectual property to compete with us

Confidentiality of Program Materials

Program materials, frameworks, and content shared in our programs are confidential and proprietary. You agree not to share, distribute, or disclose program content to any third party.

Violations

Unauthorized use of our intellectual property may result in termination of your access, legal action, and claims for damages.

12. Recordings

Group Coaching and Sessions

Group coaching calls, sessions, and events may be recorded for:

• Replay access for enrolled participants

• Training and quality improvement

• Educational and promotional purposes

By participating in group sessions, you consent to being recorded.

If you do not wish to appear on camera, you may turn off your video and participate via audio only.

Individual (1:1) Coaching

1:1 coaching sessions are generally not recorded unless both parties agree in advance.

Demo Sessions and Published Content

We may produce educational content featuring live coaching demonstrations. Participation in recorded Demo Sessions requires a separate signed

Media Release Form.

We do not publish Demo Session content without explicit written consent.

Podcast and Guest Appearances

Guest appearances on our podcast or video content require a signed Guest Appearance Release Form.

Live Events

We may photograph or record live events for promotional and archival purposes. By attending our live events, you consent to your likeness being captured and used in marketing materials.

If you do not wish to be photographed or recorded, notify us at registration or upon arrival.

13. Live Event Terms

When attending our in-person events, workshops, or retreats, the following additional terms apply:

Assumption of Risk

You acknowledge that participation in live events involves inherent risks, including but not limited to:

• Physical injury from activities, premises conditions, or accidents

• Illness or exposure to communicable diseases

• Emotional discomfort from program content or exercises

You voluntarily assume these risks and agree to take reasonable precautions for your own safety and wellbeing.

Release of Liability

To the fullest extent permitted by law, you release, discharge, and hold harmless Align Up Vibes, LLC, its owners, employees, contractors, and agents from any and all claims, damages, losses, or liability arising from your attendance or participation in live events.

Venue Rules

You agree to comply with all rules and policies of event venues. Violation of venue rules may result in removal from the event without refund.

Health and Safety

• You are responsible for your own health decisions

• Notify us of any medical conditions or accommodations needed

• If you feel unwell, please do not attend in-person events

• We reserve the right to refuse entry for health and safety reasons

14. Coaching Disclaimer and No Guarantees

We care deeply about your wellbeing, and we take our role seriously. At the same time, it's important to be clear about what we do and do not provide.

Not Professional Advice

Our services are coaching and educational in nature. We are not licensed therapists, counselors, doctors, lawyers, or financial advisors.

Our services do not constitute and are not a substitute for:

• Medical or mental health treatment

• Psychiatric or psychological therapy

• Legal advice or representation

• Financial or investment advice

• Any other professional licensed service

If you need professional support in these areas, please consult a qualified professional.

No Guaranteed Results

We do not guarantee any specific results, outcomes, or performance.

Your results depend on many factors unique to you, including but not limited to:

• Your effort and commitment

• Your implementation of what you learn

• Your unique circumstances and starting point

• External factors beyond anyone's control

Testimonials and examples of client results are not guarantees. Individual results vary.

Your Responsibility

You are solely responsible for:

• Your own decisions and actions

• Implementing what you learn

• Your results and outcomes

• Seeking professional help when needed

We provide tools, frameworks, and guidance. What you do with them is up to you.

15. Referrals and Partner Network

We may maintain relationships with other professionals such as therapists, counselors, financial advisors, and other specialists.

Referrals Are Not Endorsements

If we refer you to a third-party professional, this referral is provided as a convenience only.

We do not guarantee, warrant, or endorse any referred professional. You are solely responsible for:

• Evaluating and selecting any professional you work with

• Conducting your own research and due diligence

• Verifying credentials, licenses, and qualifications

• All decisions and outcomes related to third-party services

We are not liable for the actions, advice, or services of any referred professional.

For more information, see Section 13 of our Privacy Policy.

16. Testimonials

We may feature testimonials, success stories, and client results in our marketing materials.

Permission

We only publish testimonials with the permission of the individual. If you provide a testimonial, you grant us permission to use it for promotional purposes.

Results Disclaimer

Testimonials represent individual experiences and are not guarantees of results. Your results may vary based on many factors unique to your situation.

Withdrawal

If you wish to withdraw permission for a testimonial, contact [email protected]. We will make reasonable efforts to remove it from future materials.

17. Affiliate and Referral Programs

We may offer affiliate or referral programs that allow you to earn compensation for referring customers to us.

If you participate in any such program, additional terms and conditions will be provided to you and must be agreed to separately.

Affiliate and referral relationships do not change the terms of this agreement for end customers.

18. Privacy

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our services, you consent to our data practices as described in the Privacy Policy.

Affiliated Companies

Align Up Vibes, LLC is part of a family of companies under common ownership and control. By using our services, you acknowledge and agree that your information may be shared among our affiliated companies as described in our Privacy Policy. All affiliated companies are bound by the same privacy and data protection commitments.

19. DMCA and Copyright Complaints

We respect intellectual property rights. If you believe content on our platforms infringes your copyright, please submit a DMCA takedown notice to:

Email: [email protected]

Mailing Address: Align Up Vibes, LLC Attn: DMCA Notice 675 N 2800 W Suite 101-5 Lindon, Utah 84042

Your notice must include:

• Identification of the copyrighted work claimed to be infringed

• Identification of the infringing material and its location

• Your contact information (name, address, phone, email)

• A statement that you have a good faith belief the use is not authorized

• A statement, under penalty of perjury, that the information is accurate and you are authorized to act on behalf of the copyright owner

• Your physical or electronic signature

We will respond to valid DMCA notices in accordance with applicable law.

20. Disclaimers of Warranties

PLEASE READ THIS SECTION CAREFULLY.

TO THE FULLEST EXTENT PERMITTED BY LAW:

OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY

• FITNESS FOR A PARTICULAR PURPOSE

• NON-INFRINGEMENT

• ACCURACY OR COMPLETENESS OF CONTENT

• UNINTERRUPTED OR ERROR-FREE SERVICE

WE DO NOT WARRANT THAT:

• Our services will meet your expectations or requirements

• Our services will be uninterrupted, timely, secure, or error-free

• Results obtained from our services will be accurate or reliable

• Any errors will be corrected

YOUR USE OF OUR SERVICES IS AT YOUR OWN RISK.

21. Limitation of Liability

PLEASE READ THIS SECTION CAREFULLY.

TO THE FULLEST EXTENT PERMITTED BY LAW:

ALIGN UP VIBES, LLC, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• Loss of profits, revenue, or business

• Loss of data or information

• Loss of goodwill or reputation

• Personal injury or emotional distress

• Any other intangible losses

THIS APPLIES REGARDLESS OF:

• The theory of liability (contract, tort, negligence, strict liability, or otherwise)

• Whether we were advised of the possibility of such damages

• Whether the damages were foreseeable

OUR TOTAL LIABILITY for any claim arising from or related to these Terms or our services SHALL NOT EXCEED THE AMOUNT YOU PAID TO US in the twelve (12) months preceding the claim.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

22. Dispute Resolution and Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Informal Resolution First

Before initiating any formal dispute resolution, you agree to contact us at [email protected] to attempt to resolve the dispute informally. We will attempt to resolve disputes within 60 days of receiving your notice.

Binding Arbitration

If we cannot resolve a dispute informally, you and Align Up Vibes, LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms or our services shall be resolved by BINDING ARBITRATION rather than in court, except that either party may seek injunctive relief in court for intellectual property violations.

This arbitration agreement is governed by the Federal Arbitration Act ("FAA") and applicable federal arbitration law.

Arbitration Procedures:

• Arbitration shall be administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules

• Arbitration shall be conducted by a single neutral arbitrator

• Arbitration shall take place in Utah, unless we mutually agree otherwise

• The arbitrator's decision shall be final and binding

• Judgment on the award may be entered in any court of competent jurisdiction

Arbitration Fees:

• Filing fees and arbitrator fees shall be governed by AAA's Rules

• Each party shall bear their own attorneys' fees and costs unless the arbitrator determines otherwise

Class Action Waiver

YOU AND ALIGN UP VIBES, LLC AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

You waive any right to:

• Participate in a class action lawsuit

• Participate in a class-wide arbitration

• Serve as a representative or member of any class

If this class action waiver is found unenforceable, then the entire arbitration provision shall be void.

Exceptions

The following may be brought in court rather than arbitration:

• Small claims court actions (within jurisdictional limits) in the state courts located in Utah County, Utah

• Actions seeking injunctive relief for intellectual property infringement

Time Limitation

Any claim must be brought within ONE (1) YEAR after the claim arises, or it is permanently barred.

Opt-Out Right

You may opt out of this arbitration provision by sending written notice to [email protected] within 30 days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you opt out of arbitration.

23. Termination

Termination by You

You may stop using our services at any time. Termination does not entitle you to a refund except as provided in our Refund & Cancellation Policy.

Termination by Us

We may suspend or terminate your access to our services at any time, with or without cause, and with or without notice, including but not limited to:

• Violation of these Terms

• Harmful, disruptive, or abusive conduct

• Non-payment of fees

• Request by law enforcement or government agency

• Discontinuation of services

Effect of Termination

Upon termination:

• Your right to access our services ends immediately

• You remain responsible for any outstanding payments

• Provisions of these Terms that should survive termination will survive (including Sections 11, 14, 19, 20, 21, 22, and 24)

24. Governing Law and Venue

These Terms and any dispute arising from them shall be governed by the laws of the State of Utah, without regard to conflict of law principles.

To the extent any dispute is not subject to arbitration, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Utah County, Utah.

25. Indemnification

You agree to indemnify, defend, and hold harmless Align Up Vibes, LLC, its owners, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of our services

• Your violation of these Terms

• Your violation of any third party's rights

• Any content you submit or share

• Your conduct in connection with our services

26. Modifications to Terms

We may modify these Terms at any time by posting updated Terms on our website. The "Effective Date" at the top will be updated.

For material changes, we may notify you by email or by posting a notice on our websites.

Your continued use of our services after changes are posted constitutes your acceptance of the modified Terms.

If you do not agree to the modified Terms, you must stop using our services.

27. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy, Refund & Cancellation Policy, SMS Terms & Conditions, and any other documents incorporated by reference, constitute the entire agreement between you and Align Up Vibes, LLC regarding our services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision shall be modified to the minimum extent necessary or severed, and the remaining provisions shall remain in full force and effect.

No Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including natural disasters, acts of war or terrorism, pandemics, government actions, or internet/telecommunications failures.

Electronic Communications

By using our services, you consent to receive electronic communications from us. You agree that all agreements, notices, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

Headings

Section headings are for convenience only and do not affect the interpretation of these Terms.

28. Contact Us

If you have questions about these Terms, please contact us:

Email: [email protected]

Mailing Address: Align Up Vibes, LLC 675 N 2800 W Suite 101-5 Lindon, Utah 84042

Align Up Vibes, LLC © 2025 Align Up Vibes, LLC – All Rights Reserved